Quick Assists

Answers to our most frequently asked questions are just one click away.
----------------------------------------------------------------------------------------------------

❓Frequently Asked Questions (FAQ)❓

👟 Product Quality & Comfort

 1. How high is the quality of your shoes?
We are committed to **premium quality**. Our shoes are built using durable, hand-selected materials and undergo rigorous quality checks to ensure they are **long-lasting and reliable.

2. Is the comfort level similar to major brands?
 Yes, absolutely! Comfort is our priority. Our designs feature **advanced ergonomic cushioning** and flexible soles to provide **all-day comfort**, which our customers frequently compare to top-tier, well-known footwear. 

3. How do I find the correct size?
 Please refer to our **detailed Size Chart** (available on end every product image). We use standard Indian sizing, but we also provide internal measurements to help you find the most accurate fit. 

💳 Ordering & Payment

4. What payment options do you accept?
We accept major **Credit/Debit Cards**, Net Banking, UPI, and offer **Cash on Delivery (COD)** across most major cities and towns in India. 

5. Is Cash on Delivery (COD) available?
Yes, COD is available! You can easily check if your specific pin code is eligible during the checkout process. 

 🚚 Shipping & Delivery

6. How long does shipping usually take?
Orders are typically processed and dispatched within **24 hours**. Delivery usually takes **3-7 working days** depending on your location. You will receive a tracking link via email/SMS upon dispatch. 

🔄 Returns & Exchanges

7. What is your return and exchange policy?
We offer a **7-Day Hassle-Free Exchange** policy from the date of delivery. If the size is incorrect or you have a quality concern, we will happily arrange a replacement or issue a full refund.

8. Do I have to pay for the return shipping?
If you are exchanging for a different size or returning due to a confirmed quality issue, **return shipping is generally free** (within India). Please refer to our full **[Returns Policy Page]** for detailed terms and conditions. 

 📞 General

9. How can I contact customer support?
You can reach us quickly via **WhatsApp** at *7888 633 977*, email us at [1step108@gmail.com], or use the Help Center option on the website during business hours.